Name and location of Centre:

Date and Meeting time:

Filled in by:

Interviewer:

1. Why do you come to the Centre?

1.1 Which facilities do you use the most?

1.2 Are you satisfied with the facilities?

1.3 Which services / facilities are the best?

1.4 Which could be improved, and why?

1.5 Are you happy with the staff?

1.6 Are there any services/facilities you would like that aren't provided?

2. Is the centre easily accessible for you? e.g. entrances, lifts, stairs, toilets for pushchairs, wheelchairs

2.1 If you require hearing and / or sight impairment assistance, is it available?

2.2 Are the opening days and times suitable for you?

2.3 Are you happy with the indoor space?

2.4 If there is usable outdoor space, is it satisfactory?

2.5 Are you happy with the location of the centre?

2.6 Is the centre easy for you to get to?

2.7 How do you ususally get to the centre?